Durrell & Clifford Transit
Frequently Asked Questions
How do I start shipping with D&C Transit?
Request a quote and provide the cargo description, origin, destination, weight, dimensions and preferred shipping method. Our team will send the appropriate instructions.
Can I ship goods from different suppliers together?
Yes. Consolidation may be available depending on the origin, cargo type and shipping method. Every supplier must use the correct client and shipment reference.
Should my supplier send goods before I contact you?
No. Always obtain the official warehouse address, cargo acceptance confirmation and shipment reference before sending goods.
What is the difference between air and sea cargo?
Air cargo is generally faster and more suitable for smaller or urgent goods. Sea cargo is generally more economical for large, heavy or high-volume shipments.
How is air cargo charged?
Air cargo is normally calculated using actual weight or volumetric weight, whichever is higher, together with the cargo category and route.
How is consolidated sea cargo charged?
It is commonly charged according to cubic metres, cargo type and route. Some goods may require a special quotation.
Can you clear goods that were not shipped by D&C Transit?
Clearance-only support may be available. Submit the shipping and commercial documents for assessment.
Can I book a full container?
Yes. You may request a 20-foot, 40-foot, 40-foot high-cube or specialised container, subject to cargo suitability and equipment availability.
Can you help me buy goods from China?
Yes. Our product-sourcing service can assist with supplier searches, product quotations and shipping coordination. Supplier verification or inspection services should be expressly requested where required.
Does the online store price include shipping and customs?
The product price is for the product only. Shipping, including customs clearance, is added at checkout and shown to you before you pay.
Can I track my goods?
Yes. Use the tracking number issued for the shipment. For further assistance, contact support with the same tracking number.
What goods are prohibited?
Prohibited goods are not accepted. Restricted or regulated cargo may require permits, licences or advance approval. Contact us before shipping if you are uncertain.
Do you deliver outside Douala?
Delivery to other locations may be arranged based on destination, cargo type and transport availability.
Are delivery dates guaranteed?
Published or quoted timelines are estimates unless a specific guarantee is provided in a written service agreement. Carrier schedules, weather, port conditions, customs procedures and documentation issues can affect delivery.